Privacy Policy

Bespoke by J
Last updated: 13 October 2026

At Bespoke by J, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use and safeguard your information when you visit our website, contact us or enquire about our creative catering services.

1. Who We Are

Bespoke by J is a creative catering and food styling business based in Gloucestershire, serving the Cotswolds and surrounding areas.

Website: www.bespokebyj.co.uk
Email: hello@bespokebyj.co.uk

Business owner/legal trading name: [Insert full legal trading name and business correspondence address before publishing.]

2. Information We Collect

We may collect the following information when you contact us or use our services:

• Your name, email address and telephone number.

• Event details, including dates, locations, guest numbers and budgets.

• Dietary requirements and allergen information where relevant to your booking.

• Correspondence relating to enquiries, quotations and bookings.

• Website usage information collected through cookies and analytics tools, where enabled.

We may receive enquiry information directly from you through our website, email, social media or Facebook and Instagram lead forms.

3. How We Use Your Information

We use your information to:

• Respond to enquiries and provide personalised quotations.

• Discuss, arrange and deliver catering services.

• Communicate with you about your event or booking.

• Manage payments, invoices and business records.

• Improve our website, services and customer experience.

• Send promotional communications where permitted by law.

We do not automatically add everyone who submits an enquiry to a marketing mailing list.

4. Our Legal Basis for Processing Information

Under UK data protection law, we rely on appropriate lawful bases depending on the purpose:

• Contract or steps before entering a contract: To respond to booking enquiries, prepare quotations and provide services.

• Legal obligation: To maintain records where required by law.

• Legitimate interests: To manage our business, respond to relevant communications and improve our services, where those interests do not override your rights.

• Consent: Where required for optional marketing communications, advertising cookies and similar technologies.

Where dietary or allergy information reveals sensitive personal information, we will identify and apply an appropriate additional legal condition before processing it.

5. Facebook and Instagram Enquiries

If you submit an enquiry through a Facebook or Instagram advertisement, we receive the information you choose to provide through the form.

We use this information to contact you about your event, discuss your requirements and provide relevant catering information or quotations.

Meta also processes information through its platforms according to its own privacy policies.

6. Cookies and Website Analytics

Our website may use cookies and similar technologies to support essential website functions, understand website activity and measure advertising performance.

These may include tools provided by Squarespace and Meta, including the Meta Pixel.

Where consent is required, non-essential cookies and advertising tracking technologies will only be activated after you have given the appropriate consent.

You can manage your cookie preferences through the controls available on our website.

7. Sharing Your Information

We may share relevant information with trusted service providers where necessary to operate our business, including website hosting, email, payment, analytics and advertising providers.

We may also share limited information with suppliers or event partners where necessary to fulfil your booking.

We do not sell your personal information.

Where information is processed outside the UK, we take appropriate steps to ensure applicable data protection requirements are met.

8. How Long We Keep Your Information

We retain personal information only for as long as reasonably necessary for the purposes described in this policy.

Our intended retention periods are:

• Unsuccessful enquiries: Up to 12 months after our last meaningful contact.

• Booking and financial records: For the period required by applicable tax, accounting and legal obligations.

• Marketing information: Until you unsubscribe, withdraw consent or we determine it is no longer necessary.

• Dietary and allergy information: Only for as long as needed for the relevant event and any applicable legal or safety requirements.

We securely delete or anonymise information when it is no longer needed.

9. Your Rights

Depending on the circumstances, you may have the right to:

• Access the personal information we hold about you.

• Request corrections to inaccurate information.

• Request deletion of your information.

• Object to or restrict certain uses of your information.

• Withdraw consent where consent is our lawful basis.

• Request the transfer of your information where applicable.

To exercise your rights, contact hello@bespokebyj.co.uk.

You can also raise concerns with the Information Commissioner's Office at www.ico.org.uk.

10. Contact Us

If you have any questions about this Privacy Policy or how we handle your information, please contact:

Bespoke by J
hello@bespokebyj.co.uk
www.bespokebyj.co.uk

11. Changes to This Policy

We may update this Privacy Policy to reflect changes to our services, technology or legal obligations. The latest version will always be available on our website.